Part B Contact Information
All Written Inquiries - Remember to include an "attention to" note on the first page of each written inquiry. This will help us direct your inquiry to the correct department quickly.
You may also contact us online by using our Online Help Center.
Quick Links:
- Appeals - Redetermination Requests
- Beneficiary Customer Service Calls
- Carrier Medical Directors
- Claim Reopenings (Adjustments)
- Customer Service
- EDI - Electronic Claim Submission; Electronic Remittance Notices
- Electronic Funds Transfer
- Fax
- Feedback
- Interactive Voice Response (IVR)
- Paper Claim Submission
- Provider Customer Service Calls
- Provider Enrollment
- Refunds
- Telephone Reopenings
- Written Inquiries
- Whom to Contact - Idaho
- Whom to Contact - North Carolina
- Whom to Contact - Tennessee
Appeals - Redetermination Requests
NOTE: Complete Redetermination Form 20027
For North Carolina Claims:
CIGNA Government Services
Attention: Redeterminations
P.O. Box 24770
Nashville, TN 37202
For Tennessee Claims:
CIGNA Government Services
Attention: Redeterminations
PO Box 23950
Nashville, TN 37202
For Idaho Claims:
CIGNA Government Services
Attention: Redeterminations
PO Box 22990
Nashville, TN 37202
Beneficiary Customer Service Calls
1.800.Medicare (1.800.633.4227)
Carrier Medical Directors
Idaho:
Carrier Medical Director:
CIGNA Government Services
ATTN: Medical Review
Two Vantage Way
Nashville, TN 37228
615.734.4165
FAX: 615.744.9480
Carrier Medical Director:
CIGNA Government Services
ATTN: Medical Review
4135 Mendenhall Oaks Parkway, Suite 101
High Point, NC 27265
336.821.4511
North Carolina:
Carrier Medical Director:
CIGNA Government Services
ATTN: Medical Review
4135 Mendenhall Oaks Parkway, Suite 101
High Point, NC 27265
336.821.4511
Tennessee:
Carrier Medical Director:
CIGNA Government Services
ATTN: Medical Review
Two Vantage Way
Nashville, TN 37228
615.734.4165
FAX: 615.744.9480
Claim Reopenings (Adjustments)
North Carolina Providers:
CIGNA Government Services
Attention: Written Adjustments
PO Box 671
Nashville, TN 37202
Tennessee/Idaho Providers:
CIGNA Government Services
Attention: Written Adjustments
PO Box 1465
Nashville, TN 37202
Customer Service
| Idaho: | 1.866.824.8593 | 8:30 a.m. to 4:30 p.m. CST |
| North Carolina: | 1.866.655.7996 | 8:30 a.m. to 4:30 p.m. EST. |
| Tennessee: | 1.866.824.8572 | 8:30 a.m. to 4:30 p.m. CST. |
EDI - Electronic Claim Submission; Electronic Remittance Notices
NOTE: Stratus ID and password resets are now handled through the CSC Help Desk at 1.800.810.3388
EMC/EDI Help Desk
North Carolina Providers
Toll - free: 1.866.352.1608
Hours: 8:30 a.m. - 4:30 p.m. EST, Monday - Friday
Tennessee/Idaho Providers:
Toll - free: 1.866.520.4022
Hours: 8:30 a.m. - 4:30 p.m. CST, Monday - Friday
Part B EDI Web site:
Address to Submit Applications - North Carolina/Tennessee/Idaho Providers:
Attention: EDI
PO Box 690
Nashville, TN 37202
Addresses regarding all other EDI information:
Tennessee/Idaho Providers:
Attention: EDI
PO Box 690
Nashville, TN 37202
North Carolina Providers:
Attention: EDI
PO Box 690
Nashville, TN 37202
Electronic Funds Transfer
NOTE: This information applies to Part B only. For DME Jurisdiction C please refer to www.cignagovernmentservices.com/jc
CIGNA Government Services - Part B
Attn: EFT
PO Box 25226
Nashville, TN 37202
Feedback
Should you wish to offer comment to CMS concerning CGS's performance, please write to the address below:
Centers for Medicare & Medicaid Services (CMS)
Provider Outreach and Education Coordinator
2201 Sixth Avenue, RX-46
Seattle, WA 98121
General Fax Number
615.782.4624
Interactive Voice Response (IVR)
Interactive Voice Response (IVR) Script
Idaho IVR
The IVR is available 24 hours a day, 7 days a week, except for routine system maintenance. However, the most common IVR inquiries also require the IVR to access our online system. The times below represent our online system availability, which means that all IVR options are routinely available during these times:
- 1.866.502.9051
- Monday - Friday: 5:00am - 9:00 pm Central
- Saturday: 5:00 am - 3:00 pm Central
North Carolina IVR
The IVR is available 24 hours a day, 7 days a week, except for routine system maintenance. However, the most common IVR inquiries also require the IVR to access our online system. The times below represent our online system availability, which means that all IVR options are routinely available during these times:
- 1.866.238.9651
- Monday - Friday: 7:00am - 7:00 pm Eastern
- Saturday: 7:00 am - 4:00 pm Eastern
Tennessee IVR
The IVR is available 24 hours a day, 7 days a week, except for routine system maintenance. However, the most common IVR inquiries also require the IVR to access our online system. The times below represent our online system availability, which means that all IVR options are routinely available during these times:
- 1.866.502.9056
- Monday - Friday: 5:00am - 9:00 pm Central
- Saturday: 5:00 am - 3:00 pm Central
Paper Claim Submission
North Carolina Providers:
CIGNA Government Services
PO Box 671
Nashville, TN 37202
Tennessee/Idaho Providers:
CIGNA Government Services
PO Box 1465
Nashville, TN 37202
Provider Customer Service Calls
North Carolina Providers
North Carolina IVR - Interactive Voice Response
- Please view the IVR section on this page for contact information and hours of operation.
North Carolina Customer Service
- 1.866.655.7996 Customer Service
- 8:30 a.m. to 4:30 p.m. EST
North Carolina Customer Service TTY/TDD
- 1.866.785.6667
- 8:30 a.m. to 4:30 p.m. EST
Idaho Providers
Idaho IVR - Interactive Voice Response
- Please view the IVR section on this page for contact information and hours of operation.
Idaho Customer Service
- 1.866.824.8593 Customer Service
- 8:30 a.m. to 4:30 p.m. CST
Idaho Customer Service TTY/TDD
- 1.866.879.2705
- 8:30 a.m. to 4:30 p.m. CST
Tennessee Providers
Tennessee IVR - Interactive Voice Response
- Please view the IVR section on this page for contact information and hours of operation.
Tennessee Customer Service
- 1.866.824.8572
- 8:30 a.m. to 4:30 p.m. CST
Tennessee Customer Service TTY/TDD
- 1.866.879.2705
- 8:30 a.m. to 4:30 p.m. CST
Provider Enrollment
NOTE: Only questions related to Enrollment. This information applies to Part B only. For DME Jurisdiction C please refer to www.cignagovernmentservices.com/jc.
CIGNA Government Services Part B
Attention: Provider Enrollment
P.O. Box 25226
Nashville, TN 37202
1.866.520.4007 Telephone
1.615.782.4662 Facsimile
Refunds
Personal Provider Refund Checks
NC Providers
CIGNA Government Services Part B - NC
Attention: Overpayment Recovery
PO Box 10820
Newark, NJ 07193 - 0820
TN Providers
CIGNA Government Services Part B - TN
Attention: Overpayment Recovery
PO Box 10924
Newark, NJ 07193 - 0820
ID Providers
CIGNA Government Services Part B - ID
Attention: Overpayment Recovery
PO Box 10957
Newark, NJ 07193 - 0957
CIGNA Government Services Issued Checks that Need to be Returned
NC Providers
CIGNA Government Services Part B - NC
Attention: Overpayment Recovery
PO Box 671
Nashville, TN 37202
TN Providers
CIGNA Government Services Part B - TN
Attention: Overpayment Recovery
PO Box 1465
Nashville, TN 37202
ID Providers
CIGNA Government Services Part B - TN
Attention: Overpayment Recovery
PO Box 22599
Nashville, TN 37202
Personal Provider Checks for MSP Overpayment refunds
NOTE: (Do not combine MSP refunds with other refunds)
NC Providers
CIGNA Government Services Part B - NC
Attention: MSP Department
PO Box 10820
Newark, NJ 07193 - 0820
TN Providers
CIGNA Government Services Part B - TN
Attention: MSP Department
PO Box 10924
Newark, NJ 07193 - 0924
ID Providers
CIGNA Government Services Part B - ID
Attention: MSP Department
PO Box 10957
Newark, NJ 07193 - 0924
Telephone Reopenings
To correct minor errors or omissions on a previously processed claim:
North Carolina Providers
1.866.352.6695
Tennessee/Idaho Providers
1.866.520.4021
Written Inquiries
North Carolina Providers
CIGNA Government Services
Attention: Correspondence
PO Box 671
Nashville, TN 37202
Tennessee Providers
CIGNA Government Services
Attention: Correspondence
PO Box 1465
Nashville, TN 37202
Idaho Providers
CIGNA Government Services
Attention: Correspondence
PO Box 22599
Nashville, TN 37202
